Cookie Policy
In case of any contradictions between this privacy policy and the applicable terms and conditions of ExpandCoach, the provisions of this privacy policy shall prevail. Privacy is a matter of trust, and your trust is important to us. We respect your personal information and privacy and are committed to ensuring the protection and lawful processing of your personal data. We value your consent to the processing of your personal data. With this privacy policy, we provide comprehensive information about our data processing methods, and you decide whether you wish to allow the processing of your personal data. This privacy policy covers both historical and future personal data. If you consent to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this privacy policy but also the personal data already stored with us.
1. How do we protect your personal data?
We have technical and organizational security procedures in place to safeguard the security of your personal data and to protect your session data and personal data from unauthorized or unlawful processing and/or accidental loss, alteration, disclosure, or access. However, you should always be aware that the transmission of information over the Internet and other electronic means carries certain security risks, and we cannot guarantee the security of information transmitted in this way.
2. How long do we retain data?
We retain your personal data for as long as necessary or appropriate to comply with applicable laws or as long as they are necessary for the purposes for which they were collected. We delete your personal data as soon as they are no longer needed and in any case after the legally required maximum retention period has expired.
3. What rights do you have regarding your personal data?
You have the right to exercise your data protection rights at any time and request information about your stored personal data, correct or supplement your personal data, object to the processing of your personal data, or request the deletion of your personal data. Contact information can be found in Section 4 below. We reserve the right to correspond with you electronically (especially via email) in this regard.
4. How can you contact us?
If you wish to exercise your rights regarding your personal data or if you have any questions or concerns regarding the processing of our personal data, you can contact us as follows: info@expandcoach.com. We will make every effort to respond to your questions or concerns promptly upon receipt.
5. Who is the owner of the data collection?
We are legally obliged to inform you of the owner of the data collection containing your personal data. The owner of your data is expandcoach in Oxenford.
6. When do we collect personal data?
We collect your personal data whenever we have contact with you. The situations in which we have contact with you are diverse.
7. What personal data do we collect?
The collected personal data are also diverse. On the one hand, we collect personal data provided by you. On the other hand, we collect personal data that are automatically or manually recorded during your contact with us, such as: Name and surname; Date of birth and age; Gender; Home address; Delivery address; Billing address; Credit card and bank account information; Phone number(s); Email address(es); Information about subscribed newsletters or other advertising; Consent to receive advertising; Online customer account information (including opening date, usernames, profile pictures); Memberships within our business sector.
8. Why do we process personal data?
We process your personal data for various purposes, which can be grouped into different categories. Specifically, we may process your personal data, in whole or in part, for one or more of the following purposes:
8.1 Processing purposes related to our goods and services provision: Provision and sale of our goods and services; Processing of orders and contracts, including sending order and shipping confirmations, delivery confirmations, delivery, and invoicing; Organization and conduct of courses, seminars, or training sessions; Organization and provision of customer service; Organization and implementation of customer card or loyalty card programs; Organization and conduct of market research and opinion surveys; Creditworthiness verification.
8.2 Processing purposes related to customer communication: Provision, administration, and implementation of customer communication by mail and via electronic communication means; Business communication by mail and via phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages, or instant messaging; Evaluation of the use of our services via phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), or instant messaging, such as: Type of use, frequency, and duration of use, precise location of use.
8.3 Processing purposes related to special activities and events: Organization and conduct of competitions or contests, including notification and publication of winners on our websites, mobile device apps, or our offerings on internet platforms, multimedia portals, or social networks; Organization and conduct of special events such as events, promotional events, sponsorship events, cultural and sports events.
8.4 Processing purposes related to customer behavior analysis: Optimization of locations and product offerings in our stores. This is achieved through individualized and personalized, as well as anonymous and group-based recording and analysis of historical and current customer and purchasing behavior in our stores or other premises – including the creation and analysis of location data, movement profiles, and shopping cart analysis; Individualized and personalized or anonymous and group-based recording and analysis of historical and current customer and purchasing behavior when using our offerings on our websites, mobile device apps, or on internet platforms, multimedia portals, or social networks;
8.5 Processing purposes related to direct marketing: Streamlining processes – such as purchases or bookings – and using insights from customer behavior analysis to continuously improve all goods and services offerings; Avoiding unnecessary advertising through insights from customer behavior analysis for personalized and customized direct marketing; Sending personalized and customized advertising by mail or via phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages, or instant messaging; Individualized and personalized adjustment of offerings and advertising on our websites, mobile device apps, or on our channels on internet platforms, multimedia portals, or social networks.
9. To whom do we disclose your personal data?
We may only disclose your personal data if we believe it is necessary to comply with applicable laws and regulations, in legal proceedings, at the request of the competent courts and authorities, or for other legal obligations, to protect and defend our rights or property.
10. How do we use cookies?
We also use so-called cookies on our websites. These are small files that are stored on your computer or mobile device when you use one of our websites. We also want to provide you with comprehensive information about our use of cookies.
10.1 Why do we use cookies?
The cookies we use primarily serve to ensure the functionality of our websites, such as the shopping cart functionality. We also use cookies to tailor our internet offerings to your customer preferences and to make your browsing experience with us as comfortable as possible. We use cookies for the optimization of our advertising as well. Cookies allow us to present you with advertising and/or special goods and services that may be particularly interesting to you based on your use of our website. Our goal is to make our internet offerings as attractive as possible for you and to present advertising that matches your areas of interest.
10.2 What cookies do we use?
Most of the cookies we use are automatically deleted from your computer or mobile device at the end of your browser session (so-called session cookies). For example, we use session cookies to store your country and language preferences and your shopping.
10.3 What data is stored in cookies?
No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person. When a cookie is activated, it is assigned an identification number.
10.4 How can you prevent the storage of cookies?
Most internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you each time a cookie from a website you visit is accepted. You can also delete cookies on your computer or mobile device by using the corresponding browser function. If you decide not to accept our cookies or the cookies of our partner companies, you may not see certain information on our websites, and you may not be able to use some features that are intended to enhance your visit.